Refund policy

We want you to love your SEOULGLOW products. If something is not right, here is how returns and refunds work.

RETURN WINDOW
You may request a return within 14 days of receiving your order. Requests made after 14 days cannot be accepted.

CONDITION OF RETURNED ITEMS
Because our products are cosmetics, items must be unused, unopened and sealed in their original packaging. For hygiene and safety reasons we cannot accept opened or used skincare, even if only tested once. Accessories such as bags and keyrings must be unused with all tags attached.

DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, leaking, faulty, or is not what you ordered, email us at e-commerce@seoulglowglobal.com within 7 days of delivery with your order number and photos of the item and the outer box. We will send a replacement or issue a full refund, and we cover the return shipping cost. This applies even to opened items.

RETURN SHIPPING
For change-of-mind returns the customer pays return shipping. We recommend a tracked service, as we cannot refund parcels that do not reach us. Original shipping charges are not refunded unless the return is due to our error.

CUSTOMS DUTIES AND IMPORT TAXES
Duties and import taxes already paid to your local authorities are set by your country, not by us, and cannot be refunded by SEOULGLOW. You may be able to reclaim them directly from your customs office.

REFUNDS
Once we receive and inspect your return we will email you the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

ORDER CANCELLATION
You can cancel free of charge any time before your order is fulfilled. Once the parcel has left our warehouse the order must be handled as a return.

HOW TO START A RETURN
Email e-commerce@seoulglowglobal.com with your order number and the reason for the return. We will reply within 2 business days with the return address and instructions. Please do not send anything back before we confirm - unannounced returns cannot be processed.